Returns

  • General information:

Gimaguas has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to us for a refund.

Any claim regarding the delivery of the product(s) must be submitted within 14 days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.).

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks of the return of product(s) are borne by the sender.

To accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, and accompanied by all of its accessories.

  1. Ensure all products are exactly as you received them, with the tag and seal still attached.
  2. all shoes must be tried on a carpeted surface until you have decided to keep them.
  3. all products that come in their box must be returned in their original, undamaged box.
  • Costs:
    Country  Return prices (€)
    Spain 5.00*
    European Union 15.00*
    US 23.00*
    Rest of the World 30.00*

     

    *Instant refund via bank transfer in less than 24 hours per extra 2€. 

    The refund will never include the return shipping costs (we will discount the return shipment costs in the refund).

    To initiate a return please access the link and follow the instructions.

    If you need any further information, you can send an email to help@gimaguas.com

    Exchanges

    • General information:

    Gimaguas has a 14-day exchange policy: you have 14 days from when your order is delivered to ship it back to us for an exchange.

    Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks pertaining to the return of product(s) are borne by the sender.

    We offer a single change of size completely free of charge.

    In order to accept the exchange, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories.

    1. Make sure all products are exactly as you received them, with tag and seal still attached.
    2. All shoes must be tried on a carpeted surface until you have decided to keep them.
    3. All products that come in their own box must be returned in their original, undamaged box.

    To initiate an exchange please access the link and follow the instructions. 

    If you need any further information, you can send an email to help@gimaguas.com