Gimaguas Customer Service is readily available via help@gimaguas.com during the following hours: Monday to Thursday, from 9 AM to 6 PM (CET), and on Fridays, from 9 AM to 3 PM (CET).
Please note that the service is closed on Saturdays, Sundays, and public holidays*. All inquiries will receive a response within 24 business hours.
*In Barcelona, the offices are closed on specific holidays that include: January 1st and 6th, Good Friday, Easter Monday, May 1st, the second Easter, June 24th, August 15th, September 11th and 24th, October 12th, November 1st, and December 6th, 8th, 25th, and 26th.